Customer Testimonials

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DealerRater Mar 1, 2024

Very good. Very patient and friendly, will come back again, this is the best service

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DealerRater Mar 1, 2024

Waterloo Honda is far superior to Kitchener. Unfortunately my third time back for a warranty/recall covered repair. This time I came with specific instructions and questions about my repair including asking for a very specific service which even after my long wait... wasn't completed. My service advisor was spectacular but some lines got crossed as I made this service need very clear from the times called prior and at the dealership.

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DealerRater Mar 1, 2024

Jonathan took my call immediately. He listened to my problem and explained what needed to be done. The next day he got me in, looked after my car promptly and I was in my way! Great service all round.

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DealerRater Mar 1, 2024

Great dealership. Today I picked up my third lease from them! Jorge is a fabulous loyalty agent.

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DealerRater Feb 28, 2024

Jorge Sandoval is without question the best Sales Manager I have had the pleasure to deal with. Not only is he patient and friendly, he take his time to discuss options to ensure his customers are fully satisfied. He always has a warm welcome for everyone.

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DealerRater Feb 28, 2024

very quick and efficient. I am happy to come back for my next appointment soon

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DealerRater Feb 28, 2024

Waterloo Honda has always been incredibly helpful, friendly and professional for both sales service over the past 10 years.

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DealerRater Feb 27, 2024

I went for getting the tire of my brand new civic sport fixed, which I found flat. They got in fixed and I was charged nothing as it got covered under the warranty. The process was smooth and the dealing was smooth as well. Thank you waterloo Honda.

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DealerRater Feb 24, 2024

Excellent service always.. Jonathon was awesome to deal with so professional and knowledgeable Thanks guys.

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DealerRater Feb 23, 2024

Sales staff are wonderful… very relaxed, no pushiness, and knowledgable. Much appreciated! Will definitely deal with them again.

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DealerRater Feb 22, 2024

Dave was great to deal with. Really thought of us first, giving us the best deal and made sure we were happy. It followed up multiple times and was easy to get a hold of!

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DealerRater Feb 20, 2024

Highly professional services. Really satisfied by the support provided at Waterloo Honda. Would recommend it.

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DealerRater Feb 16, 2024

Very helpful in getting a warranty issue looked into. Service advisors and shuttle drivers are always friendly and helpful.

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DealerRater Feb 14, 2024

Always have a pleasant experience when visiting here for any reason. The staff are amazing.

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DealerRater Feb 14, 2024

Been doing business with Waterloo Honda for 15 years. Good people and outstanding service. Never been disappointed.

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DealerRater Feb 13, 2024

Dave was very helpful, listened to our needs and helped find the perfect first car for my daughter. Very friendly atmosphere and will definitely return when my son is ready for his first purchase.

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DealerRater Feb 11, 2024

I have just purchased a 2024 Honda Civic from the Waterloo Dealership. I couldn't be happier. The service is second to none. Jorge, the salesperson, took care of us from start to finish. Eric explained the financial part, and warranties very throughly. I have a fantastic car, built by a reputable company, and serviced at a outstanding dealership. Join the Honda family, and come to Waterloo. You are in good hands!

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DealerRater Feb 11, 2024

good customer service.My service advisor Tamo, was really helpful, went beyond extra mile,supporting from beginning to the end, dealing with my car insurance for replacing my windshield.will definitely recommend .Thank you waterloo honda.

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DealerRater Feb 10, 2024

Have always had great service. Been dealing with this dealership for well over 16 years and have always been treated extremely well. Jorge Sandoval was a great help when my financial situation changed and he was able to get me in a vehicle that suited my needs.

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DealerRater Feb 3, 2024

We had an incredible experience here at Waterloo Honda buying a used car. Damir was very fast to respond to any messages and questions throughout the whole process. Any concerns we had with the vehicle were quickly taken care of. Kourtney and Kurt helped with all the finance and paperwork and made the whole process simple and stress free.

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DealerRater Feb 2, 2024

Great customer service! Everybody at the shop are nice, Friendly and willing to help. Very satisfied with the service please keep up the good work.

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DealerRater Feb 1, 2024

The service staff are really friendly and do a great job with breaking down what was done and what needs to be done during the appointment

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DealerRater Jan 31, 2024

Worked with Dave and Natasha on the purchase of a new HRV. They were excellent to deal with and the process was very smooth and easy.

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DealerRater Jan 30, 2024

I received an outstanding service from my very first call, chat with the sale rep Dave to my first test drive and my various appointments with Natasha. I was treated with utmost respect to the point of delivery.

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DealerRater Jan 30, 2024

I had a great experience at this dealership, the staff was friendly knowledgeable and familiar…

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DealerRater Jan 30, 2024

Was extremely satisfied with bringing my Honda civic in to figure out why my remote start and walk away locks were not working. Quick and reliable service.

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DealerRater Jan 29, 2024

The job got done quickly and efficiently The price was fair The service advisor was very kind and helpful

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DealerRater Jan 26, 2024

Very helpful willingness to work out a deal very friendly the sales rep was very good didn’t not push you to buy the car.

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DealerRater Jan 25, 2024

The people working in the service department are great, Jonathan, Shweta and John! Great communication and follow up!

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DealerRater Jan 23, 2024

Great atmosphere. All employees were friendly and helpful. This is a dealership you can trust. Really great experience.

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DealerRater Jan 20, 2024

The dealership was very clean and the staff all were very friendly and helpful. The service was quick and efficient

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DealerRater Jan 20, 2024

Everything was ok. The maintenance service occurred at the appropriate time. The cost is fair.

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DealerRater Jan 20, 2024

The service experience was very good. Appreciate john resendes for his patience in understanding my queries. I made the mistake of going to another service centre once, never doing that. Waterloo honda is great.

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DealerRater Jan 18, 2024

Great service, very informative, very professional. Wouldn't hesitate to deal with them again in the future.

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DealerRater Jan 16, 2024

Great people to work with. Courteous, polite and knowledgeable. Very pleased with the technicians too

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DealerRater Jan 13, 2024

Great service efficient and friendly 👍 They care about there customers and the courtesy driver was wonderful.

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DealerRater Jan 11, 2024

Toma Lazarevic is an awesome service advisor. Thank you Toma for your fast, efficient and helpful service!

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DealerRater Jan 6, 2024

Great customer service from Jonathon Campbell. He was patient and provided a professional communication. Service was quick.

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DealerRater Jan 5, 2024

Staff are always friendly, car is always done in a timely matter. Always treated with respect!

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DealerRater Dec 26, 2023

This was my fourth Honda CRV bought from this dealership. The sales person was very knowledgeable and courteous to deal with. The same went for the folks in the business office.

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DealerRater Dec 22, 2023

I've found the people at Waterloo Honda to be incredibly helpful. Several times, the services department has gone above and beyond to help me and my car.

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DealerRater Dec 21, 2023

As a long time customer the service I receive continues to be consistently efficient and excellent.

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DealerRater Dec 20, 2023

Waterloo Honda is all about their customers. From the moment l was greeted at the door to the moment my car was returned, l was treated like l was their only customer. What a great experience! Everything was explained to me before, during and after my service. My questions and concerns were answered promptly putting my mind at rest. The staff was helpful and courteous. Great service, great people, great experience!

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DealerRater Dec 20, 2023

Toma was the service advisor we dealt with and he went over the top to make sure we had a great experience. His customer service is amazing and he has always made us feel important and valued as a customer.

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DealerRater Dec 19, 2023

All the staff is always so friendly, fast and efficient. Great customer care each and every time I need service.

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DealerRater Dec 19, 2023

Great information and knowledge about my car needs. Everything done on time. I got some advice fir the near future. Thanks

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DealerRater Dec 15, 2023

The staff is always friendly, quick, and efficient, and they are always upfront about pricing so I always know what to expect.

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DealerRater Dec 13, 2023

Excellent customer service. Highly recommend. Very happy with the service I received. Will be back.

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DealerRater Dec 12, 2023

I found the customer service to be excellent. I'm very happy with Damir, he was always around to answer my questions. I found him to be pleasant to deal with.

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DealerRater Dec 10, 2023

This was my first time in for service and it was easy. My service advisor was friendly and helpful.

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DealerRater Dec 9, 2023

I went there for an oil change. I didn’t have an appointment, I called prior to my arrival and they booked me an appointment. Staff are nice and friendly. But the oil change took about two hours which was tiresome.

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DealerRater Dec 9, 2023

Service advisors are humble and caring. Best dealership that ive been to in a while.

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DealerRater Dec 9, 2023

I am a first time buyer. I literally had very few idea about car, but Jorge And his team really guided me with all the options they have explained me every single question Doubts I had in my mind. Even though I was not aware of some of the basic things, they took their time to explain me everything. Over all i think they are the best dealer I have wver been to.

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DealerRater Dec 8, 2023

The service was so fast and convenient. I would absolutely recommend this place to everybody. The staff is so polite, friendly and super helpful.

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DealerRater Dec 8, 2023

Service associate was thorough and listened to my concerns. Good discussion about the issue with my HRV

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DealerRater Dec 7, 2023

Great service, Bruce and Taylor were amazing! It is always a pleasure to deal with them!

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DealerRater Dec 7, 2023

I loved having the ability to schedule service online. I received text and email reminders which were very helpful. I received my car services and shuttle pick up and drop off within two hours. I was so great because it worked perfectly within my work day and meetings. Great service!

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DealerRater Dec 7, 2023

Good customer service experience and always ready to give assistance when needed by their service advisors.

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DealerRater Dec 7, 2023

The service department is great!The environment is very friendly and customer service is great!

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DealerRater Dec 6, 2023

The staff are very friendly and answer all your questions. They take there time to make sure your car/truck is running great when you leave

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DealerRater Dec 6, 2023

Thank you Shweta Gangadeen and her team for the timely and professional service we had received today on pilot

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DealerRater Dec 5, 2023

Shweta was amazing! She talked me through everything and kept in touch throughout my service visit. It was the best experience yet at Honda. She’s a keeper. Thanks Shweta!

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DealerRater Dec 5, 2023

Really appreciated working with Dave. Down to earth, new his product. Felt taken care of as a client. Natasha was also lovely to deal with, new her product, and also felt she did yhe little extras that were above and beyond.thank you for making the experience great.

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DealerRater Dec 4, 2023

We bought our new car Honda Civic 2024 sport model. They provide excellent service. Highly recommend.

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DealerRater Dec 2, 2023

They were helpful and served my needs. I went to check out a used car and ended up buying a new CRV hybrid

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DealerRater Nov 29, 2023

As a customer I am very pleased with the attention and high level of service we received from Jonathan and Waterloo Honda.

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DealerRater Nov 28, 2023

Jonathan the Service Advisor went out of his way to insure the recall was done on time even though they were extremely busy. That service makes you want to come back!

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DealerRater Nov 28, 2023

I am quite motion impaired. I was really taken care of. My vehicle was serviced in a timely manner. The service person was unbelievably consciousness which was much appreciated. Thank you very much Tomu .

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DealerRater Nov 28, 2023

Nice and welcoming place. Staff are always friendly and helpful. Also offers shuttle service to and from work to pick up the car after servicing.

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DealerRater Nov 26, 2023

Excellent service. Put in a special request to have my car finish early and they were able to accommodate thanks to my service provider

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DealerRater Nov 25, 2023

Great customer service by Toma provided me with detailed information on my car and its service needs, highly recommended.

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DealerRater Nov 24, 2023

Tomas was very friendly and efficient with check in and out of my car for swapping of tires

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DealerRater Nov 24, 2023

Nice job. They heard my concern very carefully and provided feedback on time. Friendly service technician.

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DealerRater Nov 24, 2023

Good communication. They understood my issue provided right guidance. My adviser Toma was very accommodating and polite.

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DealerRater Nov 23, 2023

Was treated professionally and courteously. All questions answered truthfully. Was even offered a possible solution to a problem involving snow tires. All in all a pleasant experience.

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DealerRater Nov 23, 2023

I’m have been a longtime customer and never feel I’m taken for granted. Jorge always does his best to make for a great experience.

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DealerRater Nov 21, 2023

Recently visited Waterloo Honda in search of a new car and had a wonderful experience. I was assisted by Dave, a knowledgeable and friendly salesperson, who guided me through their selection of Honda CRV Sports. He was attentive to my needs and answered all my questions with great detail. Natasha in finance was exceptional as well. She made the financial aspects clear and understandable, providing me with various options that suited my budget. The customer service at Waterloo Honda was top-notch. From the moment I walked in, I felt welcomed and valued. The team was professional, the dealership was well-maintained, ...

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DealerRater Nov 20, 2023

The service advisors are great! The communication is also great. Everyone is very friendly and helpful.

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DealerRater Nov 17, 2023

I appreciated the communication the efficient response of my recall issue, the constant reminders for my appointment and the knowledge and support of the situation as it relates.

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DealerRater Nov 17, 2023

Dealer serviced my car promptly. I made an appointment and said I would wait for the car.

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DealerRater Nov 15, 2023

Service is on the mark, says what it does and then does what it says

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DealerRater Nov 14, 2023

Vince was good to deal with and helped us with good negotiations, we ended up in something totally different than we originally thought, but we are super happy. Definitely glad to be back at Waterloo Honda! Natasha the Financing Manager was outstanding went above and beyond, she really listened and made us super comfortable.

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DealerRater Nov 13, 2023

Servicing department is amazing, Toma is always very welcoming, super friendly and so very knowledgeable about my car. I highly recommend Waterloo Honda

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DealerRater Nov 12, 2023

Seems to be very active in soliciting customer feedback. Well organized Service dept., punctual, efficient, thorough.

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DealerRater Nov 11, 2023

Good job and friendly staff and they inform the customer about the service and situation of the car

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DealerRater Nov 10, 2023

Fast service that took care of all my problems in one day. 5 stars service!

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DealerRater Nov 9, 2023

Great service at Waterloo Honda. Thank you Toma for being so thorough and spending extra time explaining what work needed to be done on my vehicle. I normally go to Kitchener Honda for service (the last 2 years), but they are not near as efficient as this team. Kitchener Honda pushes you away and book appointments weeks away. Waterloo Honda was able to address the recall and any other concerns I had right away. Very professional and excellent service. Thank you.

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DealerRater Nov 8, 2023

I was pleased with the appointment time of 2:45 pm and I left the deal ship at 3:45. The Service Consultant said approximately one hour and he was correct. My hour went by fast with a comfortable waiting room with three large TV. I am overall very pleased with the service that I received.

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DealerRater Nov 7, 2023

When I arrived I was greeted by a pleasant service representative that took my vehicle information right away & advised that my service would begin shortly. He advised me how long the service would take & asked if I would be remaining there until my vehicle was completed. He then directed me to a location where I could wait with complimentary coffee & tea. My vehicle was done within the timeframe he stated. He went over the invoice with me which was really appreciated. Great service & super interaction with the service representative. Thanks for everything. Great job!

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DealerRater Nov 7, 2023

Very proficient and friendly service. Thank you John for answering all my questions and ensuring all service was completed. I would highly recommend them.

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DealerRater Nov 7, 2023

Had a mis-communication with an appointment but Shweta went out of her way to make it work and solve the issue. Many Thanks

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DealerRater Nov 7, 2023

Very Fast and friendly, Very proficient. Highly recommend Honda Waterloo. Great staff, they definitely know what they’re doing. They help you make proper informed decisions about the maintenance of your vehicle to extend the life with proper care.

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DealerRater Nov 7, 2023

Purchased my new car from Jorge Sandoval. He's exceptional. Excellent service, very professional. Highly recommend Jorge and Waterloo Honda. Was a great experience overall.

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DealerRater Nov 5, 2023

Waterloo Honda has nice and clean office. The staff is polite and helpful. The service was done lesser than expected time.

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DealerRater Nov 3, 2023

As usual, great advice, assessment and service.I have great confidence in the service staff, and the technicians. All the staff are courteous. Bruce in particular is always most helpful. I am glad to have such expert service available and I feel safe and cared for. Thanks to all of you.

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DealerRater Nov 2, 2023

Thank you Toma for your professional and personal service. Highly recommend your assistance with all matters of maintenance regarding my 2022 Passport.

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DealerRater Nov 1, 2023

Very responsive and willing to help meet our needs. From the first minute we entered the dealership we were greeted with helpful people. We found that it was also a no pressure situation. Really an all around enjoyable experience. Thank you Dave and Waterloo Honda!!

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