Customer Testimonials

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DealerRater May 17, 2022

I just purchased a pre-owned, (trade in) 2013 Nissan Titan, from Waterloo Honda. I live 800 km away, so the entire transaction was done from afar, using all of the computer and cellphone technology available. That experience - from first phone call, to viewing the vehicle online and via cell pics, ongoing discussions with Dave Howes, my salesperson, to the purchase agreement arrangements with Stella, and finally coordinating the drive and attending the dealership to sign all the forms with Eric, was outstanding. Not one glitch. My truck was, as promised, in excellent condition. It was detailed nicely on arrival. Paperwork process ...

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DealerRater Apr 8, 2022

I went into look at a used Toyota RAV 4. Having been already sold, Elusha Bashir and I sat down and discussed what I was looking for in a vehicle. He suggested a Honda HRV which I had never new much about or would have considered. We test drove two different HRVs and Elusha explaining options of both and. benefits from buying from a Honda dealer. Happily today I drove home with a 2019 HRV and a smile on my face. Thank you Elusha for answering all my silly questions. Thank you also to Kourtney for looking after all the paper work. ...

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DealerRater Mar 2, 2022

Bought my first new car off Dave Howes, had an amazing experience! Got the deal that I wanted.

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DealerRater Aug 7, 2020

I recently purchased a slightly used 2018 civic and I was greatly impressed with the care and commitment demonstrated toward me. Very thankful for Damir Protudjer and Kourtney Pfeiler who made the process exceptionally efficient and smooth. I am unbelievably thrilled with my vehicle in every way.

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DealerRater Aug 13, 2019

After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me one question which saved me thousands of dollars. They advised me on an issue with our Pilot and even provided me with a loaner vehicle! Denise and Rob were outstanding and kept me in the loop throughout the whole process. Would highly recommend them for service!!!

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DealerRater Jul 8, 2019

I have leased many vehicles from Waterloo Honda all with Jorge. He is extremely professional and his customer service definitely exceeded my expectations 🙂 Thank you Jorge.

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DealerRater Jun 26, 2019

This is my 2nd purchase from Jorge at Waterloo Honda, and I was again very pleased with my experience. The service was timely, informative, and everyone at the dealership is always very friendly and helpful. I would definitely recommend for those looking to purchase a Honda.

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DealerRater Jun 17, 2019

This was my first time buying a brand new vehicle, I did try other dealerships but this was by far the most helping and nicest team I dealt with. I’m glad I chose Waterloo Honda.

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DealerRater Jun 15, 2019

I have been dealing with Waterloo Honda and specifically with Jorge Sandoval since 2006. All of the dealings have been with lease cars and the first four have been Fits. Each new Fit I leased had been an improvement of the previous one. This latest lease is with a 2019 HR-V and 'tho I've only had it for a week and a day, I must say that it is one super car. I am also quite pleased and am sure that my dealings with the service department will be the same. All of the previous 4 cars have had servicing done with ...

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DealerRater May 29, 2019

Sales associates were very friendly and knowledgeable... never felt pressured or rushed... answered all my questions . I highly recommend them to anyone looking to buy a vehicle.

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DealerRater May 27, 2019

We recently purchased our 2nd Honda Odyssey from Jorge at Waterloo Honda. After 13 years, we decided to pass on our first Odyssey to our teenagers, and purchase a new one for us. Once we decided we wanted another Odyssey, there was no question that Jorge was the one to see. His friendly and kind approach put us at ease while making such a large commitment. Jorge is trustworthy and knowledgeable. He was able to answer any questions we had, and we never felt any pressure. It was always evident that Jorge had our best interests in mind. He was accommodating ...

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DealerRater May 21, 2019

Overall everything went nice and smooth and got the car I wanted to get. The price was great and the condition of the car was in great condition.

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DealerRater May 17, 2019

I received unexpected service for manufactures quality issue. I visited without booking however he arranged to necessary support promptly and fixed the trouble in 1hr. It helped to keep my feeling positive about HONDA.

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DealerRater May 15, 2019

Despite being understaffed, Rob Allan made sure my car was ready by the end of the day, and even let me arrive after hours to pick up my car. Both friendly and high quality service.

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DealerRater May 13, 2019

I came in for an oil change and as usual I was happy with the work done, friendly staff and price paid for the service.

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DealerRater May 11, 2019

Very helpful, and understanding to a senior. Since this was my first visit after buying a Honda, I did not know what to expect, but the service rep ., answered any questions I had.

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DealerRater May 10, 2019

My recent visit was pleasant, thorough and informative! I had a few questions which were answered well! I would recommend the dealer! Glad to have such great service!

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DealerRater May 10, 2019

Sales staff and sales team were very helpful and great to deal with. They worked with our budget to help us get the most "bang for our buck".

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DealerRater May 9, 2019

Having a fairly expensive repair the staff in the service department were extremely informative and sympathetic. They did all they could to explain what was happening how it was repaired and explain the cost.

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DealerRater May 5, 2019

Very efficient, courteous service. Appreciated call to review vehicle assessment and explanation of services required/completed. Polite and kind customer service personnel at all levels.

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DealerRater May 3, 2019

My new CRV is my eighth purchase at Waterloo Honda. You must be doing something right if I keep coming back.... Thanks so much Bryan.

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DealerRater May 3, 2019

Great friendly service is what keeps me coming back, the guys really know their cars. Chris made me feel confident in my dicision to get a new car. All and all it was a great experience. The only thing I am not 100% satisfied with is how clean the car was on pick up. They did however trie to resolve the issues.

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DealerRater Apr 30, 2019

The back seats of my CRV had some holes that were caused by me when I was moving some furniture (screws were sticking out of the furniture). Honda (Rob) called in their upholstery guy to fix the problem the holes the very same day. I indicated there were two holes that needed to be fixed (which they did fix); But I missed pointing out a third hole (my fault for not seeing/ pointing it out the first time); so when I brought the CRV back the next day to have the third hole repaired, the upholstery guy was called back ...

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DealerRater Apr 28, 2019

I have only been a Waterloo Honda customer. This last purchase was the third car I've bought at this dealership. The customer service is great.

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DealerRater Apr 27, 2019

The staff are courteous, knowledgeable, and efficient. There is never an exception to this level of service. This is impressive given how hard they work.

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DealerRater Apr 27, 2019

The staffs are very friendly and professional! One staff at the front desk even explained to me very patiently. The services they provided now is better than several years ago.

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DealerRater Apr 27, 2019

I was comfortable in the waiting area as I read the paper and enjoyed the flavoured coffee while my service was being completed. Service was friendly and completed in a timely manner.

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DealerRater Apr 26, 2019

We got a discount on the cost of the service and everything was listed and done appropriately. Thank you for your continued care of our vehicle.

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DealerRater Apr 26, 2019

All is well in Honda Land. Friendly, funny, and most of all They know what they are doing and will meet all your needs. I have already reccommended your dealership to my friends. I will see you all again for my next service. Thanks c

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DealerRater Apr 25, 2019

Presentation, test driving, through out final price been very relaxing and comfortable. same thing as I have purchased the Honda Accord 20years ago. Thumb up!

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DealerRater Apr 25, 2019

Bryan was easy to work with. As he was new there were a few things we both learned from our buying our new van. With the help of Kenyan it all came together. Will definitely buy from Waterloo Honda when it comes time for another new vehicle.

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DealerRater Apr 25, 2019

The 2017 Honda Accord I have is the third Honda I've owned and all were purchased at Waterloo Honda. Every time I go there for service, I've been greeted with a smile and Rob Allan always remembers my name.. These are very important aspects of your dealership and I have no hesitation about recommending Waterloo Honda to friends and family. IN fact, my daughter just recently took home her new CRV. Another satisfied customer. Keep up the excellent work and thanks for the followup phone call to find out how my scheduled maintenance went this week.

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DealerRater Apr 25, 2019

I've bought three cars from this dealership and have never had anything but the highest praise for the sales/finance staff I've dealt with each time.

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DealerRater Apr 25, 2019

We have been dealing with Waterloo Honda for approximately 30 years. We don’t look anywhere else and the main reason is Jorge. He’s knowledgeable, fair and friendly. Nothing pushy about him. Plus Honda makes a good product. Our cars are always serviced by you and never break down. But it’s the friendly service that keeps us coming back.

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DealerRater Apr 25, 2019

all charges explained in front will be really good prior to drop off the car. quick shuttel is good as part of the services as well.

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DealerRater Oct 28, 2016

Purchased a new 2016 Honda Civic EX, purchase and delivery went smoothly. No forced sales tactics or any pressure during purchase or delivery process. Jorge was a pleasure to do business with, would recommend. Delivery process went above and beyond showing all the features of the new vehicle to my wife and I.

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